Shipping policy

 

Please allow 5-8 business days for us to create your  order.

Shipping costs vary depending on the total number of item in your order. Shipping costs are calculated at checkout. All shipments ship via United States Postal Service (USPS) Priority Mail.

If your order arrived damaged, please contact us immediately. Customers will be responsible for re shipping fees.

Local Pickup: If you're local to the Neptune, NJ area and would like to pick up your order, please leave a note at checkout saying "Local pickup" with your phone number. You will receive a text when your order is available, pickup arrangements will be made, and refund on the shipping will be issued.

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES! 

 

RETURN POLICY

 Given that our items are individually customized, we do not accept returns and or exchanges. However, we do understand that things happen. Please reach out to us directly if you have any issues or concerns at craftinbyraquel@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.